Terms and conditions of purchase of products and services in Netrotec
LAW ON INFORMATION SOCIETY SERVICES (LSSI)
NETROTEC, responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, of Information Society Services and Electronic Commerce (LSSICE), BOE no. 166, as well as inform all users of the website regarding the conditions of use.
Any person accessing this website assumes the role of user, undertaking to strictly observe and comply with the provisions herein, as well as any other legal provision that may be applicable.
NETROTEC reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform the users of these obligations, with publication on the NETROTEC website being understood as sufficient.
1. IDENTIFICATION DATA
Domain name: netrotec.com
Company name: NETROTEC CONSULTORÍA INFORMÁTICA
Company name: ANTONIO JOSÉ FAJARDO JUAN
VAT NO: 02714851T
Registered Address: Avenida de los Nenúfares s/n. Chamber of Commerce. 03184 Torrevieja, Alicante.
Telephone: 865 942 361
2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, are the property of the RESPONSIBLE PARTY or, if applicable, it has a licence or express authorisation from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registers. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, in any case requires the prior written authorisation of the RESPONSIBLE PARTY. Any unauthorised use is considered a serious breach of the author's intellectual or industrial property rights.
The designs, logos, text and / or graphics outside the RESPONSIBLE and that may appear on the website belong to their respective owners, being themselves responsible for any dispute that may arise in respect thereof. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website netrotec.com.
The RESPONSIBLE recognises the corresponding intellectual and industrial property rights in favour of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over them, nor any endorsement, sponsorship or recommendation by the same.
To make any comments regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so by sending an e-mail to email@example.com.
3. DISCLAIMER OF LIABILITY
The RESPONSIBLE party is exempt from any type of responsibility derived from the information published on its website as long as it does not have effective knowledge that this information has been manipulated or introduced by a third party external to the same or, where appropriate, has acted diligently to remove the data or make access to the same impossible.
This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and visualisation of the site. The cookies used are, in any case, of a temporary nature with the sole purpose of making browsing more efficient and disappear at the end of the user's session. Under no circumstances do these cookies themselves provide personal data and they will not be used to collect them.
The user has the possibility of configuring their browser to be notified of the reception of cookies and to prevent their installation on their computer. Please consult your browser instructions for more information.
From the website, you may be redirected to content on third-party websites. Given that the RESPONSIBLE cannot always control the contents introduced by third parties on their respective websites, it does not assume any type of responsibility with respect to said contents. In any case, it will proceed to the immediate removal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.
The RESPONSIBLE is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independently on the website. of the RESPONSIBLE. Nevertheless, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it makes itself available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
This website has been checked and tested to ensure that it functions correctly. In principle, it can be guaranteed to function correctly 365 days a year, 24 hours a day. However, the RESPONSIBLE PARTY does not rule out the possibility of certain programming errors, or the occurrence of force majeure, natural disasters, strikes or similar circumstances that make it impossible to access the website.
The website servers will be able to automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in an activity file of the server that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.
4. APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or questions related to this website or the activities carried out therein, Spanish legislation shall apply, to which the parties expressly submit themselves, and the Courts and Tribunals of Torrevieja shall be competent for the resolution of all disputes arising from or related to its use.
5. WAYS TO BUY
Our website provides a virtual POS system provided by Redsys technology.
The user must consider that we are the entity responsible for the transaction, but it is provided by an external service with SSL encrypted communication. Not only do we not store your payment details, but we do not share your personal information with anyone. We cannot see your payment information because the system is serviced by an external provider.
6. RETURNS POLICY
Due to the intangible nature of the products and services sold on this website, there is no right of withdrawal or refund. In the case of software licences, if by mistake the customer has provided inaccurate information such as the VAT number linked to the licence itself, he/she must communicate this within a period of no more than 24 working hours from the time the licence is delivered by e-mail to firstname.lastname@example.org or by telephone on 865 942 361, contacting the IT department. After this period all applications will be rejected.
Customers must provide us with the order ID to find your service. Remember to tell us by phone, also by email if you are sending us an email. If you do not provide it we cannot consider it as a formal request and therefore it will not be considered as a correct request for a refund.
Any refund request accepted will be executed through the same method as the original payment.
7. PRODUCT DELIVERY POLICY
From the moment the customer makes the payment of a product or service, NETROTEC will receive an automated notification of the same to proceed with its implementation and shipment. NETROTEC will likewise issue an invoice that will be sent to the client in the same way that the contracted product or service is sent.
8. INTELLECTUAL PROPERTY
NETROTEC is the legitimate intellectual owner of all products and services offered on this website. The distribution of all or part of the contents and services published on this website is strictly forbidden. The software licenses provided by NETROTEC are a product nominative to the customer who originally acquired them, and therefore cannot be transferred or commercialised without the express authorisation of NETROTEC.